Do you have a return policy?
Yes, we have a return policy and we want it to be as easy and quick as possible for you.
All items to be returned must be postmarked within 7 days of date of the receipt of the item and in the original packaging. All items returned must be unworn, unwashed, smoke-free, perfume-free, cologne-free, with all tags attached for refund. Refunds will be made to the original form of payment or store credit.
Returns received between 8 and 14 days will be for store credit only. After 14 days, we will be unable to accept your return for a refund or store credit.
Upon receiving your return, it may take up to 7 days for credit to be issued.
Original shipping fees are non-refundable and return shipping fees will be your responsibility. We suggest you choose a return shipping option that provides you with a tracking number to ensure correct delivery to us. We will not be responsible for any items lost in the return shipping process.
No refunds or store credit will be given on the following items:
- Clearanced items
- Items with 30% or more discount
- Personalized items
Items returned to us that are not in compliance with our return policy will be shipped back to you at your expense.
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to notify you that we have received your item. After inspection, we will also notify you of the approval or rejection of your refund. If your refund is approved, then your return will be processed, and a credit will automatically be applied to your credit card or original method of payment. Shipping fees are non-refundable and return shipping fees are the customer's responsibility. We suggest you choose a shipping option that provides you with a tracking number so you can track your return back to us. We are not responsible for any returns lost in the return process. We can only offer refunds for goods purchased directly through Chickadee Way at www.chickadeeway.com. Any items purchased through third-party websites such as Amazon, ebay, etc. will only be eligible for in-store credit for the amount that was paid on the third pary website for returned items. Original shipping fees and sales tax will not be included in the in-store credit amount.
What should I do if I received a damaged or defective item?
We make every attempt to check every item to make sure it's of highest quality prior to shipping. In the event that something slipped past us, please send us a message at firstname.lastname@example.org and we will ship out a replacement item as soon as possible. Upon receipt of the new item you will find a return label and envelope to return the defective item to us. You will not be charged for any shipping. If by chance the item is no longer available, you will be issued in-store credit.
Exchanges (if applicable)
We will only replace items if they are defective or damaged. You may exchange an item for a different size only if the desired item is currently in stock.
What about holiday returns?
Holiday returns need to be made by the 7th of January. These include items that were purchased from November 20 through December 31. The returns must be in accordance with the regular return policy and will be for store credit only.