FAQ's

Frequently Asked Questions

When will my order be shipped?

Orders will be shipped within 24-48 hours, but can take up to 5-7 working days for special or pre-sale orders, to the address you provided.  Many of the items you order are Pre-Sale items, therefore additional shipping time may be required. A tracking number will be sent to each customer upon your items being shipped.  

What's exactly is a pre-sale item?

Periodically we will offer an item that is new and up coming as a pre-sale item for 24 - 48 hours. We do not have this item in stock and can't ship out right away. We will advise you as to when that item will be available for shipment. Sometimes it can from 2-6 weeks to  We will advise you of the estimated shipping time.

Why do we Pre-Sell? By doing pre-orders, it allows you, our customer, to order products you want and in your size. It is a win-win because we don't have to carry large amounts of stock and you get what you want.  You, our customers, are our number one priority!

How will my items be shipped?

Your items will be shipped via USPS First Class Mail, unless otherwise specified.  We try to keep costs down for our customers, yet want your order to arrive quickly.

Do you have a return policy?

Yes, we have a return policy and we want it to be as easy and quick as possible for you.  

All items to be returned must be postmarked within 7 days of date of the receipt of the item and in the original packaging.  All items returned must unworn, unwashed, smoke-free, perfume-free, cologne-free, with all tags attached for refund. Refunds will be made to the original form of payment or store credit. 

Returns received between 8 and 14 days will be for store credit only. After 14 days, we will be unable to accept your return for a refund or store credit.

Upon receiving your return, it may take up to 7 days for credit to be issued. 

Original shipping fees are non-refundable and return shipping fees will be your responsibility. We suggest you choose a return shipping option that provides you with a tracking number to ensure correct delivery to us.  We will not be responsible for any items lost in the return shipping process.

No refunds or store credit will be given on the following items: 

  • Clearanced items
  • Items with 30% or more discount
  • Personalized items

Items returned to us that are not in compliance with our return policy will be shipped back to you at your expense. 

Refunds (if applicable)

Once your return has been received and inspected, we will send you an email to notify you that we have received your item. After inspection, we will also notify you of the approval or rejection of your refund.  If your refund is approved, then your return will be processed, and a credit will automatically be applied to your credit card or original method of payment.  Shipping fees are non-refundable and return shipping fees are the customer's responsibility. We suggest you choose a shipping option that provides you with a tracking number so you can track your return back to us. We are not responsible for any returns lost in the return process. We can only offer refunds for goods purchased directly through Chickadee Way at www.chickadeeway.com. Any items purchased through third-party websites such as Amazon, ebay, etc. will only be eligible for in-store credit for the amount that was paid on the third pary website for returned items. Original shipping fees and sales tax will not be included in the in-store credit amount. 

Exchanges (if applicable)

We will only replace items if they are defective or damaged. You may exchange an item for a different size only if the desired item is currently in stock. 

I have been issued an in-store credit. How do I use it?

1) Log into your account.

2) Click on "Store Credit".

3) Enter the amount of store credit that you would like to use. Click "Continue Shopping". The store credit will be applied to your cart at checkout.

How do I use my in-store credit and a discount code at the same time?

Unfortunately our software won't allow our customers to use in-store credit and a discount code at the same time.  If you would like to make a purchase with your credit and use your discount code, please email us at hello@chickadeeway.com with the items that you would like to purchase and we will send you a separate invoice for you to pay that has all the discounts and store credit. We want to apologize for this inconvenience. 

What if I am a local customer, do I have to pay shipping?

Please email us at hello@chickadeeway.com and advise us as to the items you want to purchase. We will make arrangements for free shipping if you live within the delivery area.

What about holiday returns?

Holiday returns need to be made by the 7th of January. These include items that were purchased from November 20 through December 31. The returns must be in accordance with the regular return policy and will be for store credit only.

Can I make exchanges to my order?

Exchanges can be done for a refund (if returned in 7 days) or for store credit.  Due to the limited availability of inventory we carry, we cannot guarantee that we will still have your size or color in stock.

What if I received a damaged/defective item or incorrect order?

 We make every attempt to check every item to make sure it's of highest quality  prior to shipping.  In the event that something slipped past us, please send us a message at hello@chickadeeway.com and we will ship out a replacement item as soon as possible. Upon receipt of the new item you will find a return label and envelope to return the defective item to us. You will not be charged for any shipping. If by chance the item is no longer available, you will be issued in-store credit. 

  • Report all damages within 3 days of receiving your order. Any reports after that time will not be accepted. 
  • Take a picture of the damaged item. 
  • Damages must be reported before wearing the garment, and all tags must still be attached to the garment. 
  • Please include the order number as well as your first and last name.
    Why can't I get my order to go through? 
    There may be several reasons for this error. If an AVS error comes up when checking out, this is an indication that your billing information, CVV number on the back of your card doesn't match your billing address or it is possible that the item you have in your cart has sold out.  In which case, that item will need to be deleted from your care before your order can be processed.  
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